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Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Founded in 1971, ROBERTO POGGIALI is a Florentine brand, dedicated to the creation of Precious jewels, bijoux and fashion accessories unique and original and offers design and production services, dedicated to both commissions of other brands in the industry and of its customers.

© 2021 ROBERTO POGGIALI di Gloria Poggiali
Via di RIPOLI 64r/66r, 50126 Firenze (Italia)
P.Iva 06805460489

We inform you that this company has received in the financial year 2020/2021, aids and contributions from Public Administrations, which are published in the National Transparency Register”.

Fondata nel 1971, l'azienda ROBERTO POGGIALI è un marchio fiorentino, che si dedica alla realizzazione di Gioielli preziosi, Bijoux ed Accessori moda unici ed originali ed offre servizi di progettazione e produzione, dedicati sia alle commissioni di altri brand del settore che dei suoi clienti.

© 2021 ROBERTO POGGIALI di Gloria Poggiali
Via di RIPOLI 64r/66r, 50126 Firenze (Italia)
P.Iva 06805460489

Si informa che la presente azienda ha percepito nell’esercizio finanziario 2020/2021, aiuti e contributi da Pubbliche Amministrazioni, che risultano pubblicati nel registro Nazionale Trasparenza”
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